FAQ’s

What are the check-in procedures?

Check-in procedures vary slightly depending on the location you are staying.

At Icon/W Residences go to the security desk inside the residence entrance lobby and provide your name and unit number.  The security personnel will let you up to your unit that is opened and ready for your arrival or will call our on-site manager to meet you in the lobby.  

Specific check-in instructions are emailed to each guest 3 days prior to their arrival date with the specifics of their check-in and stay.  If you ever have a question regarding your check-in please either call us at (888) 780 0909 or email guestservices@sunnysideretreats.com

What time is check-in?

Check-in is any time after 4pm.  

Do you offer early check-in?

Yes.  If the unit you are scheduled to stay in is ready then we allow a guest to check-in early but the unit must be ready.  To check on the status of an early check-in call (888) 780 0909  the DAY PRIOR TO YOUR ARRIVAL DATE.  

What are the check-out procedures?

Check-out procedures vary as well depending on the location.   At Icon/W  you simply leave the keys and fobs inside the unit and lock unit behind you.  

What time is check-out?

All guests must check out NO LATER than 11am on their departure date.  The housekeeping staff will be at the unit by 11:15 am to clean so please leave promptly on your departure date.  

Do you offer late check-out?

Yes, we do offer a late check-out only if the next guest scheduled for that unit is not checking in on the date of your departure.  There is a fee tied into a late departure after 12 noon and those fees vary based on your location and unit size.  For specific information on the cost associated with a late check-out please contact (888) 780 0909.

Who do I call if I have an emergency or question?

In the event of an emergency, please call (888) 780 0909.  If you have any questions prior to your arrival, please call the Sunnyside Retreats office, open M-F 9am – 5:30pm, at (305) 351-9860.

Where can I park my vehicle during my stay?

Parking varies depending on location.  

At Icon/W you have two parking options.  First, you may purchase valet parking directly from the hotel concessionaire, Park 1, on the day of your arrival for $50 per day plus in and out fees.  You also have the option of purchasing self-parking directly from Sunnyside Retreats prior to your arrival for $20 per day with unlimited in and out.  That parking lot is at a conveniently located property directly next door to the Icon/W and not in the Icon/W complex.  The off-site self-parking option is LIMITED so if interested we strongly urge you book in advance by calling (888) 780 0909 to see if self-parking is still available when you arrive.  

Do you have smoking units?

No.  All units are non-smoking units and smoking is not permitted inside the unit.  Guests are free to smoke on the balcony of a unit they are staying in if such unit has a balcony but please keep the door closed at all times when smoking on the balcony.  If guest smokes inside the unit they are subject to an additional cleaning fee of $250.

What are the hours of operation of the hotel’s amenities?

Each of our locations has spectacular amenities that may include pool, gym, spa, sports courts, front desk service, etc.  Hours of operation vary in each location.  For more information on specific hours of operation for various amenities at each location please call the Sunnyside Retreats office at (305) 351-9860 or simply ask the front desk or on-site personnel once you arrive.  

Do you offer daily maid service?

As a standard practice, Sunnyside Retreats does not provide daily maid service.  The cleaning fee guests pay covers a one-time, exit cleaning of the unit you have occupied. Sunnyside Retreats can, however, provide daily maid service if a guest so desires for an extra daily fee.  To find out what that cost is for daily maid service please contact us at (888) 780 0909.  

Do you offer internet service in your rooms?

Yes.  All our units include high-speed wireless internet service at no cost to our guests.  A welcome sheet will be visible in the unit you are occupying during your stay that will provide you with instructions on how to access that free wireless internet service.  

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